What we collect
When you call us, send an enquiry, use the quote steps or chat with us, we collect the details you provide: your name, phone number, email address, suburb, the plumbing or gas work you need, any photos you upload and anything else you tell us.
We also use standard analytics and advertising tools that record how visitors use this website and which ad or search brought them here. These tools use cookies and similar technologies.
How we use it
We use your details to respond to your enquiry, give you a quote, book and carry out the work, and follow up afterwards. We also use visit information to improve this website and our advertising.
We do not sell your personal information.
Who we share it with
We use trusted service providers to run this website and handle enquiries, for example our customer management, phone tracking, chat, analytics and advertising platforms. They may only use your information to provide those services to us. Some of these providers may store information outside Australia.
Calls and phone numbers
Phone numbers on this website may be tracking numbers that forward to The Plumbing Doctor, so we can see which ads bring in calls. Calls may be recorded for quality and training purposes.
Cookies
You can block or delete cookies in your browser settings. Some parts of the website, such as the enquiry form, may not work properly without them.
Access and correction
You can ask to see or correct the personal information we hold about you, or make a privacy complaint, by calling us. We will respond within a reasonable time.
Contact
The Plumbing Doctor, ABN 40 658 854 874. Call 0485 047 184 with any question about this policy.
Last updated October 2026.